Refunds
Because our pool design packages are digital products delivered instantly after purchase, all sales are final and we do not offer refunds once the files have been downloaded or made available.
Each design is a ready-made conceptual design package intended for inspiration, planning, and early builder conversations. Before purchasing, please review the design description, included features, preview images, and package details carefully to make sure it is the right fit for your project.
If you experience a technical issue accessing your download, please contact us with your name, order number, and email address used at checkout so we can help resolve the issue.
Need help?
Contact us at {email} for questions related to refunds and returns.